Customers may cancel their interior design service agreement under the following terms, applicable only during the design stage:

Before First Draft: If cancellation occurs before the first draft of the design is shared, 40% of the booking amount will be retained as a service fee. The remaining 60% will be refunded to the customer’s account.

After First Draft: If the customer cancels after receiving the first draft, 50% of the booking amount will be deducted as a design and service fee. The remaining 50% will be credited to the customer.

After Second Draft: If cancellation is requested after the second draft is shared, 60% of the total amount paid will be retained, and 40% will be refunded.

After Third Draft: If the customer chooses to cancel after the third draft, 70% of the total amount paid will be deducted as design and service fees, with 30% refunded.
Please note that these terms apply strictly during the design stage and are subject to additional terms and conditions as stated in the service agreement.

Return & Exchange Policy: Returns will not be accepted for non-manufacturing defects or damages identified after delivery. Customized and made-to-order furniture items are not eligible for return or exchange under any circumstances.